PSPA committed to citizen-centric governance: Jahan Ara Manzoor Wattoo

Celina Ali

Islamabad: The Vice Chairperson of the Punjab Social Protection Authority (PSPA), Jahan Ara Manzoor Wattoo, has reaffirmed her unwavering commitment to citizen-centric governance, assuring the public that her office remains open and accessible to all in an effort to directly address grievances and provide swift redressal.

In a statement shared, Wattoo emphasized the importance of consistent engagement with the public, describing regular meetings with citizens as a key part of her role. “My office doors are open to everyone, and I’m committed to addressing problems and delivering results wherever possible,” she stated, adding that making a tangible difference in people’s lives remains her top priority.

Highlighting the authority’s broader vision, the PSPA Vice Chairperson underscored the value of transparent communication, prompt service delivery, and a proactive approach to resolving issues related to social protection. “Public service is not just a responsibility — it’s a trust, and we are here to honor that trust,” she said.

Under her leadership, the PSPA has been working to enhance its outreach and effectiveness, particularly in vulnerable communities across Punjab. The Authority’s initiatives aim to ensure that social protection benefits reach the most deserving segments, in line with the Punjab government’s inclusive development agenda.

Wattoo’s remarks reflect her dedication to creating a more responsive and accountable administrative culture within the organization.

As the PSPA continues to implement key welfare programs, Wattoo’s emphasis on accessibility and responsiveness is being seen as a significant step towards restoring public confidence in provincial institutions and building a more people-first governance model.